You will be refunded through the same payment method used for your original purchase.If, for any reason, this isn’t possible, we’ll get in touch to arrange an alternative option that works best for you.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">You will be refunded through the same payment method used for your original purchase.<br>If, for any reason, this isn&#x2019;t possible, we&#x2019;ll get in touch to arrange an alternative option that works best for you.</span></p>

How will I be refunded (PayPal, card, etc.)?

If you received a damaged or wrong product, don’t worry — we’ll fix it! Please contact our customer service team as soon as possible. Read more here!

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If you received a damaged or incorrect product, don&#x2019;t worry, we&#x2019;ll make it right.<br>Please contact our customer service team as soon as possible and include:<br></span></p><ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A short description of the issue</li><li style="font-size: 16px;"><span data-sheets-root="1">Photos of the damaged or wrong item (this helps us process your request faster)<br></span></li></ul><p><span data-sheets-root="1">Our team will review your case and let you know the next steps, whether the item needs to be returned, replaced, or refunded. Once everything is verified, we&#x2019;ll arrange your replacement or refund using the same payment method you used for your purchase.</span></p>

I received a damaged or wrong product — what should I do?

Send us a message – we’ll be in touch within 2 business days 🍀

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Vegavero

Need to return something? Find out how to request a refund or solve an issue.

Returns, Refunds & Issues

After some time the content of the capsules hardened. Is it still safe to take the product?

Are all Vegavero products vegan and cruelty-free?

Are your ingredients natural and GMO-free?

Can I combine different Vegavero products?

Can I open the capsules if I have problems swallowing them?

Can I take the products if I am taking medications?

Can I take your products during pregnancy or while breastfeeding?

Can kids/teenagers take the product?

Do your supplements contain allergens (gluten, soy, lactose…)?

I’ve been taking your supplement for a whole week now and I don’t feel anything. What can I do?

What’s the shelf life of your products?

Why do I have to take so many capsules for the daily dosage? Other companies only have one capsule per day.

Products

Can I change my delivery address after ordering?

Do you ship internationally?

How do I track my shipment?

How do I use a discount or voucher code?

How long does delivery take?

What are the shipping costs?

What payment methods do you accept?

Payment & Shipping

Can I add items to an existing order?

How can I change or cancel my order?

How do I check my order status?

My order hasn’t arrived yet — when will it be delivered?

Why are the prices different when I proceed to the payment compared to when I put them in the cart?