I received a damaged or wrong product — what should I do?Updated a month ago

If you received a damaged or incorrect product, don’t worry, we’ll make it right.
Please contact our customer service team as soon as possible and include:

• Your order number
• A short description of the issue
• Photos of the damaged or wrong item (this helps us process your request faster)
  

Our team will review your case and let you know the next steps, whether the item needs to be returned, replaced, or refunded. Once everything is verified, we’ll arrange your replacement or refund using the same payment method you used for your purchase.