Payment & Shipping
Everything you need to know about paying and tracking your orders.
Can I change my delivery address after ordering?
Unfortunately not — once an order has been placed, we can’t change the delivery address. If the parcel can’t be delivered as entered, it will usually be returned to us and refunded automatically.
Do you ship internationally?
We currently ship only within Europe. Our delivery network covers many European countries for fast and reliable service. Read more here!
How do I track my shipment?
You can easily track your order anytime if it was placed through our online shop. If you ordered via another marketplace, contact us and we’ll gladly help. Read more here!
How do I use a discount or voucher code?
Simply enter your discount code in the field provided in your cart or at checkout to enjoy your savings.
How long does delivery take?
Delivery times vary by destination. During holidays or busy periods, small delays may occur — thanks for your understanding! Read more here!
What are the shipping costs?
Shipping costs depend on the delivery destination and order value. You can find all the details about our shipping fees on the Shipping Policy page.
What payment methods do you accept?
You can pay with PayPal, Klarna, credit card, Apple Pay, Google Pay, and several other secure payment methods available at checkout.