Unfortunately not; once an order has been placed, we can’t add more items to it. If you’d like to purchase additional products, please create a separate order.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Unfortunately not; once an order has been placed, we can&#x2019;t add more items to it. If you&#x2019;d like to purchase additional products, please create a separate order.</span></p>

Can I add items to an existing order?

There’s only a short window to cancel an order after it’s placed. If you’d like to cancel, please contact us right away. Read more here!

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">There&#x2019;s a very short window in which we can still cancel an order after it&#x2019;s been placed. If you&#x2019;d like to cancel your order, please get in touch with us as soon as possible &#x2013; we&#x2019;ll do our best to help!</span></p><p><span data-sheets-root="1">Once your order has been processed or shipped, we can no longer make changes or stop it.<br>If that happens, don&#x2019;t worry; you can still request a return once you&#x2019;ve received your order.</span></p>

How can I change or cancel my order?

You can easily track your order anytime if it was placed through our online shop. If you ordered via another marketplace, contact us and we’ll gladly help. Read more here!

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">You can easily check your order status anytime:</span></p><ol><li style="font-size: 16px;">Log into <a href="https://account.vegavero.com/profile" target="_blank" rel="noopener noreferrer">your account</a> and open your order &#x2014; you&#x2019;ll find your tracking link there.</li><li style="font-size: 16px;">Or simply select &#x201C;Track your order&#x201D; in our chat or help center and follow the steps.</li></ol><p><span data-sheets-root="1">This applies to orders made through our online shop. If you ordered through a different marketplace, please get in touch with us and we&#x2019;ll be happy to help.</span></p>

How do I check my order status?

We know how exciting it is to receive your Vegavero order — let’s see where it is! If you placed your order outside our shop or can’t find your tracking details, please contact us directly and we’ll look into it for you.

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We know how exciting it is to receive your Vegavero order &#x2014; let&#x2019;s see where it is!</span></p><ol><li style="font-size: 16px;">Log into <a href="https://account.vegavero.com/profile" target="_blank" rel="noopener noreferrer">your account</a> and open your order &#x2014; you&#x2019;ll find your tracking link and the latest updates there.</li><li style="font-size: 16px;">Or select &#x201C;Track your order&#x201D; in our chat or help desk for a quick update.</li></ol><p><span data-sheets-root="1">If you placed your order outside our shop or can&#x2019;t find your tracking details, please contact us directly and we&#x2019;ll look into it for you.</span></p>

My order hasn’t arrived yet — when will it be delivered?

Usually, when you enter our website without being logged in, the prices shown include German taxes, which account for 7%. When you proceed to payment and log in, the prices will change automatically according to the tax percentage of your country.

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Usually, when you enter our website without being logged in, the prices shown include German taxes, which account for 7%. When you proceed to payment and log in, the prices will change automatically according to the tax percentage of your country.</span></p>

Why are the prices different when I proceed to the payment compared to when I put them in the cart?

If the parcel has already been sent, we cannot change your address. In this case you should contact DHL. Otherwise you can change your address at any time from your account.

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If the parcel has already been sent, we cannot change your address. In this case you should contact DHL. Otherwise you can change your address at any time from </span><span data-sheets-root="1"><a href="https://account.vegavero.com/profile">your account</a></span><span data-sheets-root="1">.</span></p>

I want to change my shipping address. What should I do?

Send us a message – we’ll be in touch within 2 business days 🍀

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Vegavero

Everything you need to know to manage your orders.