# vegavero > Public Help Center articles for vegavero. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [After some time the content of the capsules hardened. Is it still safe to take the product?](https://help.vegavero.com/en-GB/hardened-capsules-3110592.md): A change in texture does not necessarily mean the product is unusable. When in doubt, read more or contact us! - [Are all Vegavero products vegan and cruelty-free?](https://help.vegavero.com/en-GB/vegan-cruelty-free-3110595.md): Yes, all Vegavero products are vegan and cruelty-free. šŸ° - [Are your ingredients natural and GMO-free?](https://help.vegavero.com/en-GB/natural-gmo-free-supplements-3110597.md): All our ingredients are GMO-free, and many come from natural sources. Read more here! - [Can I combine different Vegavero products?](https://help.vegavero.com/en-GB/combining-supplements-3110601.md): Most products can be combined, but mixes with high doses of vitamins, minerals, or plant extracts arenā€™t ideal for long-term use. If unsure, contact us or read more here! - [Can I open the capsules if I have problems swallowing them?](https://help.vegavero.com/en-GB/open-capsules-3110603.md): Yes, you can open the capsules and mix the contents with food or a drink. Some ingredients, like certain vitamins or plant extracts, may taste strong or bitter. Read more here! - [Can I take the products if I am taking medications?](https://help.vegavero.com/en-GB/supplements-with-medications-3110623.md): Check the warning text on the product label for known interactions with substances or medications. However, this canā€™t cover every situation. Read more here! - [Can I take your products during pregnancy or while breastfeeding?](https://help.vegavero.com/en-GB/supplements-while-pregnant-breastfeeding-3111061.md): If you are pregnant or breastfeeding, we recommend checking with your doctor before taking any supplement. The warning text on each product label usually indicates if a product is not recommended during pregnancy or breastfeeding. Read more here! - [Can kids/teenagers take the product?](https://help.vegavero.com/en-GB/supplements-kids-teenagers-3112849.md): Some products may not be suitable for kids or teens, depending on their ingredients and dosage. The label includes a warning based on official guidelines. Read more here! - [Do your supplements contain allergens (gluten, soy, lactoseā€¦)?](https://help.vegavero.com/en-GB/allergens-3112855.md): Please check the ingredient list for any known allergens. Our products are not made with common allergens but small trace amounts may still occur due to cross-contamination. Read more here! - [Iā€™ve been taking your supplement for a whole week now and I donā€™t feel anything. What can I do?](https://help.vegavero.com/en-GB/supplements-efficacy-3112861.md): Itā€™s normal not to feel immediate effects. Supplements support your health over time, not through quick or noticeable changes. Read more here! - [Whatā€™s the shelf life of your products?](https://help.vegavero.com/en-GB/shelf-life-3112948.md): Most Vegavero products last about two years from production. More sensitive ones may have a slightly shorter shelf life of around one and a half years. Read more here! - [Why do I have to take so many capsules for the daily dosage? Other companies only have one capsule per day.](https://help.vegavero.com/en-GB/supplements-dosage-3113174.md): The number of capsules per day depends on the productā€™s composition and dosage. Some ingredients take up more space, so higher dosages or certain forms may need more capsules. Read more here! - [Can I change my delivery address after ordering?](https://help.vegavero.com/en-GB/change-delivery-address-after-order-2660246.md): Unfortunately not ā€” once an order has been placed, we canā€™t change the delivery address. If the parcel canā€™t be delivered as entered, it will usually be returned to us and refunded automatically. - [Do you ship internationally?](https://help.vegavero.com/en-GB/ship-internationally-3110562.md): We currently ship only within Europe. Our delivery network covers many European countries for fast and reliable service. Read more here! - [How do I track my shipment?](https://help.vegavero.com/en-GB/track-my-shipment-3110566.md): You can easily track your order anytime if it was placed through our online shop. If you ordered via another marketplace, contact us and weā€™ll gladly help. Read more here! - [How do I use a discount or voucher code?](https://help.vegavero.com/en-GB/use-a-discount-or-voucher-code-3110568.md): Simply enter your discount code in the field provided in your cart or at checkout to enjoy your savings. - [How long does delivery take?](https://help.vegavero.com/en-GB/delivery-times-3110576.md): Delivery times vary by destination. During holidays or busy periods, small delays may occur ā€” thanks for your understanding! Read more here! - [What are the shipping costs?](https://help.vegavero.com/en-GB/shipping-costs-3110579.md): Shipping costs depend on the delivery destination and order value. You can find all the details about our shipping fees on the Shipping Policy page. - [What payment methods do you accept?](https://help.vegavero.com/en-GB/what-payment-methods-do-you-accept-3110587.md): You can pay with PayPal, Klarna, credit card, Apple Pay, Google Pay, and several other secure payment methods available at checkout. - [Can I add items to an existing order?](https://help.vegavero.com/en-GB/can-i-add-items-to-an-existing-order-2660250.md): Unfortunately not; once an order has been placed, we canā€™t add more items to it. If youā€™d like to purchase additional products, please create a separate order. - [How can I change or cancel my order?](https://help.vegavero.com/en-GB/change-or-cancel-my-order-3099815.md): Thereā€™s only a short window to cancel an order after itā€™s placed. If youā€™d like to cancel, please contact us right away. Read more here! - [How do I check my order status?](https://help.vegavero.com/en-GB/check-order-status-3099936.md): You can easily track your order anytime if it was placed through our online shop. If you ordered via another marketplace, contact us and weā€™ll gladly help. Read more here! - [My order hasnā€™t arrived yet ā€” when will it be delivered?](https://help.vegavero.com/en-GB/order-hasnt-arrived-yet-3100986.md): We know how exciting it is to receive your Vegavero order ā€” letā€™s see where it is! If you placed your order outside our shop or canā€™t find your tracking details, please contact us directly and weā€™ll look into it for you. - [Why are the prices different when I proceed to the payment compared to when I put them in the cart?](https://help.vegavero.com/en-GB/why-are-the-prices-different-when-i-proceed-to-the-payment-compared-to-when-i-put-them-in-the-cart-3110553.md): Usually, when you enter our website without being logged in, the prices shown include German taxes, which account for 7%. When you proceed to payment and log in, the prices will change automatically according to the tax percentage of your country. - [I want to change my shipping address. What should I do?](https://help.vegavero.com/en-GB/i-want-to-change-my-shipping-address-what-should-i-do-3110556.md): If the parcel has already been sent, we cannot change your address. In this case you should contact DHL. Otherwise you can change your address at any time from your account. - [How will I be refunded (PayPal, card, etc.)?](https://help.vegavero.com/en-GB/how-will-i-be-refunded-(paypal-card-etc)-2660238.md): You will be refunded through the same payment method used for your original purchase.If, for any reason, this isnā€™t possible, weā€™ll get in touch to arrange an alternative option that works best for you. - [I received a damaged or wrong product ā€” what should I do?](https://help.vegavero.com/en-GB/received-a-damaged-or-wrong-product-3113274.md): If you received a damaged or wrong product, donā€™t worry ā€” weā€™ll fix it! Please contact our customer service team as soon as possible. Read more here! - [How do I create or delete my account?](https://help.vegavero.com/en-GB/create-or-delete-account-2981295.md): Create an account via the profile icon in our shop. You can delete it directly or contact us to request data removal. Read more here! - [I forgot my password ā€” how can I reset it?](https://help.vegavero.com/en-GB/i-forgot-my-password-3097809.md): Simply enter your email address when logging in here, and weā€™ll send you a one-time confirmation code. Use that code to access your account safely and securely; quick and easy! - [How does the loyalty program work?](https://help.vegavero.com/en-GB/loyalty-program-3097820.md): We love rewarding our loyal customers! Earn points with every Vegavero purchase and redeem them at checkout to save on future orders. Read more here! - [How do I earn or redeem loyalty points?](https://help.vegavero.com/en-GB/earn-or-redeem-loyalty-points-3097976.md): Earn points with every purchase ā€” the more you shop, the more you collect! Redeem them easily at checkout to save on your next order. Read more here! - [Can I use a voucher and loyalty points at the same time?](https://help.vegavero.com/en-GB/can-i-use-a-voucher-and-loyalty-points-at-the-same-time-3097979.md): Yes, you can! Simply apply your voucher code at checkout and then use your loyalty points; both discounts will work together, so you can save even more on your order. - [How can I become a Vegavero partner or reseller?](https://help.vegavero.com/en-GB/vegavero-partner-or-reseller-2660248.md): Weā€™re always happy to collaborate with partners who share our values. Want to become a Vegavero reseller? Just apply through our partner form here. Read more here!